Warranty & Lifetime Care

SUTORI WARRANTY

1. LEGAL GUARANTEE

All SUTORI products purchased by customers who qualify as consumers are protected by the mandatory statutory consumer rights applicable to their purchase.

For consumers in Portugal, new movable goods are covered by the legal guarantee of conformity provided under Portuguese consumer law. The seller is responsible for any lack of conformity that becomes apparent within three years from delivery of the product.

Where a lack of conformity becomes apparent within the first two years following delivery, it is presumed to have existed at the time of delivery, except where such presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

After that period, the applicable rules regarding proof of the lack of conformity shall apply.

The legal guarantee covers lack of conformity of the product, including manufacturing or material defects, where the conditions established by applicable consumer law are met.

Where a product presents a lack of conformity covered by the statutory legal guarantee, SUTORI will provide the remedy required under applicable consumer law.

Depending on the circumstances and legal requirements, this may include:

Repair
Replacement
Proportional price reduction
Termination of the contract and reimbursement

Where repair or replacement is provided under the statutory legal guarantee, the consumer will not be charged the necessary costs associated with bringing the product into conformity, including applicable postage, transport, labour or material costs, as required by law.

Damage resulting from normal wear and tear, accidental damage, impacts or drops, improper use, inadequate maintenance, corrosion resulting from improper care or storage, unauthorized alterations, or damage caused by improper sharpening, servicing or repair is not, by itself, considered a manufacturing defect or lack of conformity.

Each case will be assessed according to the condition of the product, the circumstances of the reported issue and the applicable consumer legislation.

Nothing in these terms limits, excludes or replaces any mandatory statutory rights granted to the consumer under applicable law.

SUTORI LIFETIME CARE

2. SUTORI LIFETIME CARE PROGRAM

A commitment to those who supported SUTORI from the beginning.

SUTORI Lifetime Care is an exclusive long-term maintenance program created for selected Launch Edition scissors from the first SUTORI production.

The program applies exclusively to:

First 50 SHINOBI 5.0" units
First 50 ZEN 5.5" units
First 30 KAZE 6.0" units

SUTORI Lifetime Care is an additional maintenance service offered by SUTORI and is separate from the statutory legal guarantee applicable to the product.

It does not constitute a lifetime guarantee that the scissors or every component of the scissors will remain free from defects, wear or damage indefinitely.

Lifetime Care is linked to the eligible scissors and their corresponding SUTORI identification, Lifetime Care identification or registration record.

It is not exclusively linked to the original purchaser.

Provided that the eligible scissors have been appropriately used, stored and maintained, SUTORI will provide the maintenance services described below when they are objectively required as a consequence of normal professional use.

WHAT LIFETIME CARE INCLUDES

For eligible scissors, SUTORI Lifetime Care includes, where technically required:

Professional inspection and assessment
Professional cleaning
Tension adjustment and general servicing
Professional sharpening resulting from normal blade wear

The purpose of Lifetime Care is to maintain or restore the normal cutting performance of an eligible pair of scissors following ordinary and appropriate professional use.

Lifetime Care does not create an automatic entitlement to sharpening at fixed intervals or on request where sharpening is not technically necessary.

SUTORI will determine the appropriate maintenance procedure after inspecting the scissors.

ELIGIBLE PRODUCTS

Lifetime Care applies exclusively to units specifically designated by SUTORI as eligible at the time of their original sale.

Eligible Launch Edition units are limited to:

First 50 units: SHINOBI 5.0"
First 50 units: ZEN 5.5"
First 30 units: KAZE 6.0"

Future production of SHINOBI, ZEN or KAZE models is not automatically eligible for Lifetime Care.

Eligibility will be verified using the relevant SUTORI records, Lifetime Care identification, serial or identification number, original order information or another identification method established by SUTORI.

The Lifetime Care status follows the eligible scissors.

A change of ownership does not, by itself, terminate Lifetime Care, provided that SUTORI can verify the identity and eligibility of the original product and that the scissors continue to comply with the conditions of the program.

CONDITIONS OF LIFETIME CARE

To remain eligible for maintenance under Lifetime Care, the scissors must have been used, cleaned, lubricated, stored and maintained appropriately and in accordance with their intended professional use.

Lifetime Care does not cover the repair, replacement or correction of damage resulting from:

Drops, impacts or accidents
Bent, chipped, cracked or broken blades caused by accidental damage or misuse
Use on materials other than those for which professional hair-cutting scissors are intended
Improper or excessive force
Corrosion, oxidation or deterioration resulting from inadequate cleaning, lubrication or storage
Unauthorized structural modifications
Incorrect disassembly or adjustment
Damage caused by improper sharpening, servicing or repair carried out by a third party
Loss or theft
Intentional damage
Purely cosmetic wear that does not affect normal cutting performance

Previous servicing or sharpening carried out by a third party does not automatically terminate Lifetime Care.

However, damage, excessive material removal, alteration or deterioration caused by such intervention is not covered by the program.

SUTORI reserves the right to inspect and assess each pair of scissors before approving any Lifetime Care service.

NORMAL WEAR

SUTORI Lifetime Care was created to support the long-term professional use of eligible scissors.

Normal blade wear resulting from appropriate professional hair-cutting use may qualify for cleaning, adjustment, servicing or sharpening under the program.

Lifetime Care does not mean unlimited or unnecessary sharpening.

Sharpening removes material from the blade and performing it unnecessarily can reduce the usable life of the scissors.

For this reason, following inspection, SUTORI will determine whether sharpening, cleaning, adjustment or another maintenance procedure is technically appropriate.

SHIPPING & LOGISTICS

SUTORI Lifetime Care covers the cost of approved maintenance work carried out under the program.

Unless expressly stated otherwise by SUTORI, costs associated with transporting the scissors to and from SUTORI under the Lifetime Care Program are the responsibility of the owner.

These may include:

Shipping costs
Transport insurance
Customs duties
Import or export charges
Taxes or other cross-border logistical charges, where applicable

This rule relates exclusively to the voluntary SUTORI Lifetime Care Program.

It does not apply where SUTORI is legally required to bear transport or other costs in connection with a valid statutory legal guarantee claim.

Scissors sent to SUTORI must be appropriately packaged and protected for transportation.

Subject to mandatory applicable law, SUTORI cannot be held responsible for damage resulting from inadequate packaging arranged by the sender or for loss occurring before the product is received by SUTORI.

REPAIR OR REPLACEMENT

SUTORI Lifetime Care is a maintenance program.

It does not constitute a promise to replace eligible scissors throughout their lifetime.

If SUTORI's inspection identifies a manufacturing defect or lack of conformity potentially covered by the statutory legal guarantee, the case will be processed separately under the applicable statutory guarantee rules.

If damage falls outside the scope of both the statutory legal guarantee and Lifetime Care, SUTORI may, where technically possible, offer:

Paid repair
Replacement components
Specialist servicing
Replacement of the product under separately agreed conditions

Any applicable cost will be communicated to the owner for approval before paid work is carried out.

PRODUCT IDENTIFICATION

Each eligible Lifetime Care unit will be linked to an individual SUTORI identification or registration record.

When requesting Lifetime Care, SUTORI may request information reasonably necessary to identify and assess the product, including:

Lifetime Care or product identification number
Photographs or video of the scissors
Original purchase or order information, where available
Information regarding previous sharpening or maintenance
Details concerning the issue reported by the owner

Removal, alteration or deliberate destruction of an identification element may prevent SUTORI from verifying eligibility for the program.

HOW TO REQUEST LIFETIME CARE

Before sending scissors to SUTORI, the owner must contact SUTORI through the designated support channel.

The owner may be requested to provide photographs, video and product identification information before shipment.

Scissors should not be shipped until SUTORI has provided the relevant service instructions and return details.

Contact:

geral@sutoriscissors.com

SUTORI may provide additional packaging, shipping or service instructions depending on the customer's location.

PROGRAM DURATION

Lifetime Care applies throughout the usable lifetime of the eligible scissors, while the product remains technically capable of being safely and reasonably maintained.

For the purposes of this program, "Lifetime" refers to the usable lifetime of the eligible product.

It does not mean that the product, blades, components or materials are guaranteed to last indefinitely.

The ability to continue maintaining a pair of scissors may eventually be affected by factors such as cumulative material removal from repeated sharpening, structural deterioration, previous damage or the technical impossibility of safely restoring normal performance.

The program remains subject to all eligibility and use conditions described above.

RELATIONSHIP WITH THE LEGAL GUARANTEE

SUTORI Lifetime Care is a voluntary additional maintenance service.

It does not replace, reduce, restrict or otherwise affect the statutory legal guarantee or any other mandatory consumer rights.

A claim concerning a possible statutory lack of conformity will be assessed independently from the SUTORI Lifetime Care Program.